Roam Free Vacation Home Rentals ("Roam Free," "we," "our," or "us") values your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website at www.roamfreevhr.com, our booking site at book.roamfreevhr.com, book a stay, or engage with our services through email, SMS, or phone communication.
1. Information We Collect
We may collect the following types of information when you interact with our website or services:
Contact Information
- Name, phone number, email address, and mailing address
Booking & Rental Details
- Dates of stay, property preferences, guest count, and special requests
Payment Information
- Processed securely by our third-party payment processor — we do not store full payment details on our servers
Usage Data
- IP address, browser type, device information, pages visited, and time spent on our site
Marketing Preferences
- Email or SMS opt-in status and interaction with promotional communications
2. How We Use Your Information
We use your information to provide and improve our services. Specifically, we may use it to:
- Process bookings, payments, and deliver rental services
- Send booking confirmations, check-in instructions, and support messages
- Respond to inquiries and customer service requests
- Send promotional texts or emails with your consent
- Improve our website, services, and guest experience
- Comply with legal obligations and protect our rights
3. Text and Email Marketing
By providing your phone number or email address, you consent to receive text messages and/or emails from Roam Free VHR related to your reservations, promotions, and updates. Message and data rates may apply.
You may opt out at any time by replying "STOP" to text messages or clicking "unsubscribe" in our emails. Opting out of marketing communications will not affect transactional messages related to active reservations.
4. Cookies and Tracking
Our website uses cookies and similar technologies to analyze site traffic, personalize content, and improve your browsing experience. You can manage cookie preferences through your browser settings. Some features of our site may not function properly if cookies are disabled.
5. Sharing Your Information
We do not sell your personal information. We may share data with trusted service providers who assist in our business operations, including payment processors, email and SMS platforms, analytics services, and booking channel partners. We may also disclose information if required by law or to protect the rights, safety, or property of Roam Free VHR or others.
6. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or misuse. While no method of transmission or storage is 100% secure, we take commercially reasonable steps to safeguard your information.
7. Your Rights
You have the right to:
- Opt out of marketing communications at any time
- Request access to your personal data we hold
- Request correction or deletion of your personal data
- Withdraw consent for data processing where applicable
To exercise any of these rights, contact us at contact@roamfreevhr.com.
8. Children's Privacy
We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such data, we will delete it promptly.
9. Third-Party Links
Our website may contain links to third-party websites, including booking platforms and travel resources. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Revisions will be posted on this page with the effective date updated accordingly. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out: